Frequently Asked Questions

You can track your package in real-time directly on our website. Simply enter your unique tracking number into our tracking tool on the homepage to see live updates on your shipment's status and location.

Yes! We have an expansive network that allows us to manage global trade routes and handle cross-border shipping, ensuring your goods reach their international destinations safely and efficiently.

We offer flexible and easy payment methods to keep your logistics moving. We accept secure online bank transfers, mobile wallets, and multi-currency options depending on your location.

Shipping rates are determined by the destination, the weight and dimensions of the package, and the speed of service selected (e.g., Express vs. Standard shipping).

Our shipping quotes cover the transportation costs. However, international shipments may be subject to local customs duties, taxes, or import fees regulated by the destination country, which are typically the responsibility of the receiver.

Yes, we offer professional, industry-grade packaging solutions. We utilize durable, climate-resilient materials designed to protect everything from fragile items and sensitive documents to high-value industrial cargo.

For safety and legal compliance, we cannot ship hazardous materials, explosives, flammable liquids, illegal substances, perishable goods without specialized setup, or items restricted by international aviation law. Please check our full restricted items list before booking.

While we take extreme care with every delivery, unexpected transit incidents can happen. Please contact our 24/7 customer support immediately with your tracking number and photos of the damaged packaging and item to initiate a claim.

Absolutely. LogiNova Courier specializes in optimized routing, bulk distribution, and freight management. We help businesses streamline their entire supply chain lifecycle to minimize delays and reduce operational bottlenecks.

Yes, you can schedule a convenient pickup time and location through our online dashboard or by contacting our support team, saving you a trip to a physical drop-off center.

If the recipient is unavailable, our courier will attempt delivery based on local protocols, which may include leaving it with a neighbor, securing it in a safe place, or attempting redelivery the following business day. You will receive an instant notification detailing the attempt.

Our dedicated customer success team is available 24/7, 365 days a year. No matter your time zone, you can reach a live representative via phone, email, or live chat on our website.

No, you can process individual shipments as a guest.